Identify the Two Critical Sources of Feedback Associated with an Effective

question 16

Essay

Identify the two critical sources of feedback associated with an effective total quality management (TQM)system and explain how each source helps improve the quality of products and services.

---

Definitions:

Fixed Selling Expenses

Costs that do not fluctuate with sales volume, such as salaries of sales staff and advertising expenses.

Flexible Budget Graph

A visual representation that shows different levels of revenue and expenses based on varying levels of activity.

Direct Labor Hours

The total time workers spend creating a product or providing a service, directly contributing to the finished goods.

Budgeted Cost Line

A financial guideline that estimates the costs associated with a project or business operation over a specific period.