Employees at Southwest Airlines Have Highly Flexible Job Descriptions That

question 38

Multiple Choice

Employees at Southwest Airlines have highly flexible job descriptions that enable them to chip in and help where needed. Employees are encouraged to help solve problems where they see them. Thus, it's not uncommon to see a Southwest manager helping move passenger luggage into aircraft or check in passengers at a gate. This demonstrates the concepts in

• A)Theory X.
• B)Theory Y.
• C)contingency theory.
• D)management science theory.
• E)organizational environment theory.

---

Definitions:

Preferred Shares

A class of ownership in a corporation that has a higher claim on the company's assets and earnings than common shares, usually with fixed dividends.

Share Capital

The total value of a company's shares of stock that have been issued to shareholders.

Retained Earnings

The portion of net earnings not distributed as dividends to shareholders, but retained by the company to reinvest in its core business or to pay debt.

Contributed Surplus

Contributed Surplus is an equity account that reflects excess amounts received by a company over the par value of its stock from the sale of shares directly to investors.