Customer Complaints Are a Tedious Part of the Front Office

question 8

True/False

Customer complaints are a tedious part of the front office manager's job responsibilities. Therefore, when a customer complains, the front office manager should refer them to the general manager of the hotel.

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Definitions:

Conditional Estate

An ownership interest in which the holder has the same interest as that in a fee simple absolute except that this interest is subject to a condition.

Patent

Protection that grants the holder the exclusive right to produce, sell, and use the object of the patent for 20 years; can be obtained for a product, process, invention, machine, or a plant produced by asexual reproduction.

70 Years

A measure of time often associated with copyright duration, extending 70 years beyond the life of the creator.

Easement

An irrevocable right to use some part of another’s land for a specific purpose without taking anything from it.