_____________Have Become More Important Over the Last Decade

question 70

Multiple Choice

_____________have become more important over the last decade.

• A) Bank branches
• B) Bank at Australia Post
• C) ATMs
• D) Branches: Non- financial institutions

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Definitions:

Internal Failure Cost

Costs associated with defects found before a product or service is delivered to the customer, such as scrap and rework expenses.

Value-Added Activity

An activity that is needed to meet customer requirements.

Preventive Maintenance

Preventive maintenance involves regularly scheduled inspections, service, and repairs of equipment and facilities to prevent unexpected breakdowns and extend their useful life.

Value-Added

The enhancement added to a product or service by a company before offering it to customers, representing the difference between the cost of inputs and the value of outputs.