Examlex
To be considered a comprehensive CRM application, it should support all four phases of the__________ .
Competence Motivation
The theory that individuals are motivated to engage in behaviors that they perceive will enhance their competence or skills.
Self-Efficacy
A person's confidence in their ability to perform tasks that lead to certain desired outcomes.
Mastery
The process of acquiring comprehensive knowledge or skill in a subject or activity, often leading to improved performance and a sense of achievement.
Drive-Reduction
A motivational concept suggesting that humans act to alleviate physical or psychological needs, aiming at maintaining homeostasis.
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