The Following Identify Service Gaps Except

question 19

Multiple Choice

The following identify service gaps except:

• A) management knows what is important to the customer.
• B) management knows what is important to the customer, but does not translate into service standards.
• C) service standards are in place but employees do not practice them.
• D) customers are promised a level of service that is not delivered.
• E) both A and B.

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Definitions:

Ticket Splitting

The practice of voting for candidates of different political parties for different offices in the same election.

Big Government

A term often used to describe a government that is seen as overly involved in the daily lives of its citizens, especially in terms of regulation and taxation.

Small Government

A political ideology advocating for a minimal role of the government in economic affairs and limited regulatory oversight.

Election Laws

Regulations and legal standards governing the conduct of elections and the selection of public officials.