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Poor Speed of Service and Inattentive Staff Are the Most

question 35

Essay

Poor speed of service and inattentive staff are the most common service complaints. What factors cause customers to perceive these problems?


Definitions:

Promised Rebate Package

A commitment to return a portion of the purchase price to the consumer as an incentive or reward after a product is bought.

Influencing

The capacity to have an effect on the character, development, or behavior of someone or something, or the effect itself.

Manipulating

Influencing or controlling someone or something to one's advantage, often in an unfair or dishonest way.

Motivating

The process of providing reasons, incentives, or encouragement to act or behave in a specific manner.

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