If Xerox Inflates the Time It Will Take for a Service

question 96

Multiple Choice

If Xerox inflates the time it will take for a service rep to visit, then has the rep arrive a day earlier, the customer will be suitably impressed. This is a technique which emphasizes the use of .

• A) undermanaging
• B) overinflating
• C) managing expectations
• D) bad estimation
• E) overpromising

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Definitions:

Time Clocks

Devices used to record the start and end times of employees' work hours.

Internal Control System

A process put in place by a company's management and board of directors to help ensure the integrity of financial and accounting information, promote accountability, and prevent fraud.

Protect Assets

Measures and strategies implemented by a business or individual to safeguard tangible and intangible assets from loss, theft, or damage.

Internal Control Systems

Procedures and mechanisms implemented by a business to safeguard assets, enhance the reliability of financial reports, and ensure compliance with laws and regulations.