Jason Works as a Building Engineer at a Large Hotel

question 98

Multiple Choice

Jason works as a building engineer at a large hotel. The hotel management has been receiving complaints about the elevators. Guests think they have to wait too long for an elevator. Jason realizes that the elevator cannot be made any faster with the current technology of the hotel. What should he do?

• A) He should put up notices by the elevators apologizing for the slow elevators.
• B) Jason realizes that customers' reaction to waiting has a large psychological component, so he should put clocks with second hands by each elevator so that time would not be psychologically distorted.
• C) Jason should add escalators so that people on lower floors can access their rooms faster and let those on higher floors use the elevators.
• D) He should put up notices by the elevators at each floor reminding guests that the elevators were as fast as any in that market.
• E) Jason should install mirrors in the elevator waiting areas so the guests would have their attention diverted.

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Definitions:

Planning Budget

A financial forecast or projection, detailing expected revenues and expenses within a future period.

Net Operating Income

The profit a company generates from its regular business operations, excluding expenses and revenues from non-operating activities.

Client-visits

The act of meeting with clients or potential clients, often for the purposes of discussing business opportunities, providing services, or strengthening relationships.

Activity Variance

The difference between the budgeted and actual amount of an activity, such as hours worked or units produced, affecting budget and cost planning.