Matthew Is Asked to Develop a Computerized Answering Service

question 146

True/False

Matthew is asked to develop a computerized answering service. No matter how good he makes the software, people still have to wait to talk with the live representatives. Knowing queuing theory, Matthew would be correct to build questions into the software for people to answer while they are waiting, even if the information is never used.

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Definitions:

Internal Rate

Often refers to internal rate of return (IRR), a financial metric used to estimate the profitability of potential investments.

Cash Inflows

The money received by a business from its various sources during a specific period, such as sales revenue, investments, and financing.

Operating Costs

The expenses associated with the day-to-day functioning of a business, including salaries, utilities, and rent.

Useful Life

The expected period over which a fixed asset is anticipated to be usable by the company.