The Retail Format in Which the Retailers Communicate with Customers

question 13

Multiple Choice

The retail format in which the retailers communicate with customers and offer products and services for sale over the Internet is called:

• A) computerized shopping
• B) direct selling
• C) electronic retailing
• D) television home shopping
• E) catalogue retailing

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Definitions:

Expressing Feelings

The process of making one's emotions known to others through words, facial expressions, body language, or other forms of communication.

Sense

A physiological capacity of organisms that provides data for perception, such as sight, sound, touch, taste, and smell.

Conditional Acceptance

An agreement or acceptance that is subject to specific conditions or requirements being met.

Genuineness

The quality of being authentic and sincere in one’s feelings, thoughts, and actions.