Distributive Fairness

question 135

Multiple Choice

Distributive fairness:

• A) essentially recognizes that customers do not evaluate what they received versus what they paid.
• B) is a customer's perception of the benefits received compared to their costs, inconvenience or loss.
• C) is the perceived fairness of the process used to resolve complaints.
• D) recognizes that all customers are comfortable meeting with various staff members of multiple levels to resolve an issue.
• E) recognizes that customers typically prefer intangible rather than tangible resolutions to their complaints.

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Definitions:

Venipuncture

A medical procedure that involves puncturing a vein with a needle to draw blood or to give medications.

Arterial Blood Gas

A test measuring the levels of oxygen, carbon dioxide, and acidity (pH) in arterial blood, used to assess lung function and gas exchange.

Heparin

An anticoagulant medication used to prevent and treat blood clots by thinning the blood, commonly used in medical settings.

19-Gauge Needle

A specific size of needle with a diameter used in medical settings, often for injections or drawing blood, considered medium in size.