Which of the Following Is the Best Example of a Service

question 2

Multiple Choice

Which of the following is the best example of a service goal for a retailer that is sincere about reducing the service gap?

• A) "Periodically straighten all merchandise."
• B) "Respond to e-mails as soon as possible."
• C) "All new inventories should be displayed on racks within 24 hours of its arrival in the shipping area."
• D) "Respond positively to all customer complaints."
• E) "Approach all customers when they enter the selling area."

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Definitions:

Profit Centers

Designated segments within a company for which the managers are responsible for both revenues and expenses, effectively measuring each segment's profitability.

Support Department Allocations

The process of distributing the costs of service departments to producing or operational departments based on their usage or consumption of services.

Minimum Return on Investment

The least amount of profit that an investor deems acceptable when investing in a project, often used to assess the viability of a potential investment.

Invested Assets

The total value of financial assets into which resources have been allocated with the expectation of earning a return.