What Does a Retailer Need to Do to Close the Standards

question 3

Multiple Choice

What does a retailer need to do to close the standards gap?

• A) A retailer needs to be willing to use technology to standardize certain aspects of their customer service.
• B) A retailer needs to be willing to try innovative approaches to service problems.
• C) A retailer needs to set service goals.
• D) A retailer needs to commit to high-quality service.
• E) A retailer needs to do all of these.