A Business Philosophy and Set of Strategies, Programs, and Systems

question 113

Multiple Choice

A business philosophy and set of strategies, programs, and systems that focus on identifying and building loyalty with a retailer's most valued customers is called:

• A) customer relationship management
• B) most valued customer management
• C) strategic relationship management
• D) customer loyalty management
• E) strategic consumer management

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Definitions:

Writing

A system of symbol representation used to express thoughts, language, and communication in a durable form.

Farming Methods

Various techniques and practices used in agriculture for the cultivation of crops and raising of livestock, including but not limited to organic, conventional, and sustainable agriculture.

Eurasia and Africa

The combined continental landmass of Europe and Asia, and the second-largest continent, Africa.

Social Classes

Categories of people in a society who share similar positions in terms of wealth, education, job status, and power.