A Sales Associate Who Is Confronted by a Customer Whose

question 114

Multiple Choice

A sales associate who is confronted by a customer whose newly purchased DVD player would not play his DVDs should:

• A) take action only after the customer has requested her system be replaced for the second time
• B) avoid placing any blame on the store or its employees for the customer's inconvenience
• C) tell the customer to relate her complaint to a manager
• D) not interrupt the customer's complaint
• E) do all of these

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Definitions:

Pole Vault

A track and field event in which athletes use a long flexible pole as an aid to jump over a high bar.

Hips

Refers to the area around the pelvic bone, where the thigh bone (femur) connects to the pelvis.

Shoulders

The upper joint of the human arm and the part of the body between this joint and the neck.

Popliteal Region

The area located at the back of the knee joint.