How Do Managers Obtain the Information Needed for a Job

question 9

Multiple Choice

How do managers obtain the information needed for a job analysis?

• A) Observing successful employees
• B) Conducting exit interviews which offer insight into the job
• C) Using their experience to write the job analysis
• D) Observing employees in other retail firms and see how they do their job
• E) Reading books with typical job analyses in them

---

Definitions:

Denial

A defense mechanism where an individual refuses to accept reality or facts, often to avoid uncomfortable emotions or truths.

Projection

A psychological defense mechanism where an individual attributes their own unacceptable thoughts, feelings, or motives to someone else.

Intellectualization

A defense mechanism in which individuals approach emotionally charged issues with detachment and rationale, focusing on intellectual components rather than confronting the emotional aspect.

Repression

A defense mechanism where unpleasant thoughts, memories, or feelings are unconsciously excluded from conscious awareness.