Customer- Oriented Metrics Would Most Likely Be Used to _

question 24

Multiple Choice

Customer- oriented metrics would most likely be used to _ .

• A)collect data on customer satisfaction
• B)link customer needs with core competencies
• C)direct marketing efforts towards global segments
• D)identify customer needs and demands

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Definitions:

Table Cell

An individual box within a table where a row and column intersect, used to enter or display data.

Legend

A visual explanation of the symbols, markers, or icons used in maps, diagrams, or charts to help understand the data presented.

Pie Chart

A circular statistical graphic which is divided into slices to illustrate numerical proportions; each slice represents a category's contribution to the whole.

Data Labels

Text or symbols added to charts or graphs in order to identify different data series or categories.