Consumers Are Much More Likely to Trust Messages from Fellow

question 145

True/False

Consumers are much more likely to trust messages from fellow consumers than from companies.

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Definitions:

Routing Calls

The process of directing phone calls to the appropriate destination or department within a telecommunication setup or customer service system.

Time-Driven Activity Rate

A costing method that calculates the cost of business activities based on the duration it takes to complete them, using time as a driving factor.

Time-Driven Activity-Based Costing

A cost accounting method that assigns costs to products or services based on the actual time spent on activities necessary for production or service delivery.

Order Fulfillment Department

A division within a company that is responsible for processing customer orders, from receipt through delivery.