Which of the Following Is NOT True About the SERVQUAL

question 51

Multiple Choice

Which of the following is NOT true about the SERVQUAL scale?

• A)SERVQUAL measures five dimensions of service quality.
• B)SERVQUAL is not used in connection with gap analysis.
• C)The SERVQUAL scale is usually administered in a survey format.
• D)The SERVQUAL scale remains a popular tool for measuring customer perception of service quality.
• E)Firms often track SERVQUAL scores over time to measure how their service quality has improved.

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Definitions:

Prenatal Deprivation

Prenatal Deprivation involves the lack or insufficiency of necessary nutrients, care, or emotional support to the fetus during pregnancy, which can result in developmental issues.

Cognitive Deficits

Shortcomings or impairments in cognitive functions such as memory, attention, and problem-solving abilities.

Emotional Deficits

A lack or shortage in the ability to comprehend, perceive, or express emotions in a healthy way.

Health Problems

refer to any condition that affects an individual's physical or mental well-being, ranging from minor to serious conditions.