Capacity Management Is One of the Ways to Meet Potential

question 39

Multiple Choice

Capacity management is one of the ways to meet potential problems related to the characteristic of services.

• A)inseparability
• B)responsiveness
• C)perishability
• D)intangibility
• E)variability

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Definitions:

Scientific Management

A management theory developed by Frederick W. Taylor advocating for the optimization of work through scientific methods to increase productivity.

Henry Fayol

A French industrialist and management theorist known for developing a general theory of business administration.

Esprit de Corps

A concept referring to the camaraderie or sense of unity and common interests among members of a group.

Centralization

The process of consolidating control and decision-making authority within a central point or leadership in an organization.