When a Service Experience Is Not Positive for the Customer,it

question 38

Multiple Choice

When a service experience is not positive for the customer,it can turn into a(n) .

• A)disservice
• B)augmented service
• C)disintermediated service
• D)service encounter
• E)servicescape

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Definitions:

Parents

Mothers and fathers, or caregivers, who are responsible for raising and caring for their children.

Geographic Closeness

The physical proximity between places or entities, which can influence various social, economic, or environmental interactions.

Adult Children

Individuals who are legally adults but may still be considered children by their parents, often in terms of dependency or relational dynamics.

Emotional Closeness

The degree of intimacy and affection shared between individuals, fostering a deep sense of connection and understanding.