Karen Likes Using the SERVQUAL Scale to Measure Her Clients

question 87

Multiple Choice

Karen likes using the SERVQUAL scale to measure her clients' perception of the quality of her hair styling salon because it includes assessing _,which involves the physical facilities and equipment and professional appearance of the stylists.These aspects are very important for the comfort of her clients.

• A)tangibles
• B)reliability
• C)empathy
• D)responsiveness
• E)assurance

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Definitions:

Straight-Line Depreciation

Depreciation method in which the amount taken to depreciation expense each year is constant and equal to 1/n times the depreciable amount, where n is the depreciable life of the asset.

Salvage Value

The estimated residual value of an asset at the end of its useful life.

Opportunity Cost

The receipts from the next most valuable forgone alternative when making a decision or choice among many options.

Opportunity Cost

The value of the best alternative foregone where a choice needs to be made between several mutually exclusive alternatives.