Which of the Following Is True of Service Marketers

question 52

Multiple Choice

Which of the following is true of service marketers?

• A)They have no way to quantitatively measure service quality.
• B)They must identify ways of illustrating the benefits their service will provide.
• C)They typically market a service the same way a product would be marketed.
• D)They can always predict the consistency of service quality.
• E)They can typically offer customers a free trial of the service.

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Definitions:

Stress Hormones

Chemicals released in the body in response to stress, such as cortisol and adrenaline, which affect various bodily functions.

Alleviate Stress

Techniques or strategies used to reduce tension and anxiety, which can improve overall well-being and mental health.

Emotional Methods

Techniques or strategies used to understand, manage, or express feelings.

Coping

The mental and behavioral processes that individuals use to manage the internal and external demands of stressful situations.