When Using the SERVQUAL Scale,a Store Focused on Employee Willingness

question 75

Multiple Choice

When using the SERVQUAL scale,a store focused on employee willingness to help customers and provide prompt service would likely pay the most attention to the results in the dimension.

• A)assurance
• B)reliability
• C)creativity
• D)empathy
• E)responsiveness

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Definitions:

Socially Acceptable

Behaviors or actions that are considered appropriate and conform to the norms and expectations of a particular society or group.

Unusual

Not common, rare, or ordinary; something that deviates from what is typically expected or normal.

Generalized Anxiety Disorder

A chronic condition marked by excessive, uncontrollable worry about everyday matters.

Dissociative Identity Disorder

A psychological condition characterized by the presence of two or more distinct personality states that control behavior in different contexts.