Which of the Following Statements About the Service Encounter Is

question 31

Multiple Choice

Which of the following statements about the service encounter is true?

• A)An employee's actions,words,and physical appearance do not represent the organization.
• B)The service encounter has a social dimension and a physical dimension.
• C)The customer plays a minimal role in the quality of the service encounter.
• D)The quality of service delivered by a company is only as good as its best employee.
• E)The quality of information provided by the customer does not affect the quality of the service encounter.

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Definitions:

Stress

A physical or emotional response to demands or pressures, which can come from any situation or thought that makes you feel frustrated, angry, or nervous.

Cognitive Problems

difficulties or impairments in mental processes such as memory, attention, problem-solving, and reasoning.

Language Delay

A type of developmental delay where a child is significantly behind their peers in the acquisition of language skills, including speaking, understanding, or both.

ADHD

Attention-Deficit/Hyperactivity Disorder, a neurodevelopmental disorder characterized by levels of inattention, disorganization, and/or hyperactivity-impulsivity that are not appropriate for a person's age.