What Is the Potential Gap Between Expected Service and Actual

question 70

Essay

What is the potential gap between expected service and actual service? Explain if and how this can be avoided.

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Definitions:

Ambiguous

Lacking clear definition or form; capable of being understood in more than one way and often causing confusion or misunderstanding.

Conflict

A disagreement or clash between ideas, principles, or people, often leading to a state of tension.

Perceptual Defense

The psychological mechanism that enables individuals to see, hear, or become conscious of information in a way that protects their ego or self-concept.

Self-Concept

An individual's understanding and perception of themselves, encompassing their beliefs, attitudes, and perceptions of their abilities and attributes.