Employees at Acme Express Are Dissatisfied with Working Conditions, Salary

question 1

Multiple Choice

Employees at Acme Express are dissatisfied with working conditions, salary, and the general attitude of management. Mahir, Sameh, and Tanya are good friends who work at Acme, yet each seems to be reacting differently to the problems at work.
-Mahir believes that his manager is a good person and will work things out if Mahir just gives him time to do so. Mahir is dealing with his dissatisfaction through __________________.

• A) exit
• B) neglect
• C) acceptance
• D) loyalty
• E) voice

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Definitions:

Differentiation

Differentiation refers to the process of distinguishing a product or service from others in the market to make it more appealing to a particular target market.

Goal Incompatibility

A situation where the objectives of different individuals or groups are in conflict, leading to potential disputes or disagreements.

Third-Party Intervention

The involvement of an external entity in resolving disputes or facilitating negotiations between parties.

Arbitrator

A neutral third party who is appointed to make a decision in a dispute, typically binding, between two or more parties.