The Following Statements Are About the Relationship Between Job Satisfaction

question 40

Multiple Choice

The following statements are about the relationship between job satisfaction and customer satisfaction for frontline employees who have regular customer contact:
I. employee satisfaction is positively correlated to customer satisfaction
II. employee satisfaction has no correlation to customer satisfaction
III. satisfied customers tend to raise employee satisfaction


Which of these statements are true?

• A) I and III
• B) II only
• C) III only
• D) II and III
• E) I only

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Definitions:

P-Value

A statistical measure that helps scientists determine the significance of their research results; a low p-value indicates strong evidence against the null hypothesis.

Binomial Distribution

A probability distribution that summarizes the likelihood that a variable will take one of two independent values under a given number of observations.

Significance Level

A statistical term that quantifies the probability of rejecting the null hypothesis when it is actually true, typically expressed as a percentage or decimal.

Expected Frequency

The predicted count of occurrences for a particular category or event in a statistical distribution, based on a theoretical probability.