Which of the Following Is the Best Example of Implicit

question 125

Multiple Choice

Which of the following is the best example of implicit prejudice?

• A) Ashley frequently tells her friends that Jews are greedy and selfish.
• B) Eric thinks that Asians are hard-working and value education.
• C) Fred is unaware that he holds negative attitudes toward Muslims.
• D) Tomoko, who is Buddhist, says that Buddhists are morally superior to non-Buddhists.

---

Definitions:

Service Dimension

Aspects that define the quality and nature of a service, including tangibility, reliability, responsiveness, assurance, and empathy towards customers.

Tangibles

Tangibles are physical items or assets that can be seen, touched, and quantified, often used to assess service quality in businesses.

Marketing of Services

Strategies and tactics used to promote and sell intangible services, as opposed to tangible goods.

Delivery Gap

A type of service gap; the difference between the firm’s service standards and the actual service it provides to customers.