Call Centers That Service Customers for Firms Like Software and Computer

question 63

Multiple Choice

Call centers that service customers for firms like software and computer hardware companies are increasingly using employees in India to staff the telephones. This is an example of .

• A)offshoring
• B)international staffing
• C)outsourcing
• D)downsizing
• E)deportment

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Definitions:

Tenant Paid

A term indicating that a tenant is responsible for certain payments, such as utilities or maintenance fees, in addition to rent.

Supplies Used

This term refers to the amount of supplies that have been consumed or utilized during a specific period in business operations.

Adjustment

A modification made to rectify the balance of an account, to reflect accrued expenses or revenues, or to correct errors.

Balance Sheet

An accounting summary showing the assets, liabilities, and owner's equity of a company on a given date.