Total Quality Management (TQM)programs Typically Include All of the Following

question 144

Multiple Choice

Total Quality Management (TQM) programs typically include all of the following EXCEPT:

• A)a focus on customer satisfaction through continuous improvement.
• B)specific penalties for employees who fail to meet TQM standards.
• C)involvement of all members of the organization.
• D)employee training designed to insure quality.

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Definitions:

Subsidies

Financial support extended by the government to stimulate an industry or reduce the prices of goods and services for consumers.

MBA Degree

A Master of Business Administration degree, a graduate-level education that focuses on the theoretical and practical aspects of business and management.

Externalities

Economic side effects or by-products that affect uninvolved third parties; can be negative (like pollution) or positive (like education benefits), and are not reflected in market prices.

Property Rights

Legal rights to own, use, and dispose of assets or resources, playing a critical role in determining the allocation and use of resources in an economy.