Reflect Back to the Two Scenarios in This Chapter Between

question 12

Multiple Choice

Reflect back to the two scenarios in this chapter between Sherri, a teacher, and her manager.Sherri feels that her coteacher is undermining her, and vents her frustration to her manager.The manager in Scenario I tries to calm Sherri down but ultimately mirrors Sherri's frustration, while the manager in Scenario II exhibits the traits associated with active listening.Which of the following statements is true regarding active listening in these two scenarios?

• A)In Scenario I, the manager resolves the problem quickly.
• B)In Scenario II, the manager is thinking of creative solutions to the problem.
• C)In Scenario II, the manager is restating Sherri's feelings as Sherri explains herself.
• D)In Scenario I, Sherri is likely to feel that the manager respects her.

Understand the role of cost reduction and efficiency increase in process reengineering.

Identify key characteristics of a work process as defined by Michael Hammer.

Comprehend what constitutes a work process and its value generation for the customer.

Understand the importance of value and supply chain management in operations management.

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Definitions:

Profit

The financial gain realized when the revenue from a business activity exceeds the expenses, costs, and taxes involved in sustaining the activity.

Uniform Commercial Code

A comprehensive set of laws governing all commercial transactions in the United States, intended to standardize and make uniform the regulations across the states.

Inventory Purchasing

The process of acquiring goods and materials that a company intends to sell in its normal business operations.

Sporting Goods Store

A retail business specializing in the sale of sports equipment and related items for various physical activities and sports.