Application of Cognitive Dissonance

question 48

Multiple Choice

Application of Cognitive Dissonance
Marjorie has always believed that the most effective way to manage people is to be caring and compassionate. She felt the workplace should be a pleasant environment where people could enjoy coming to work. That worked fine for 15 years until the recent hiring of a new vice- president. Not only does he want the work environment changed so that "people spend more time working and less time on social issues," but he has informed Marjorie she must lay off 10 employees in her department in order to cut costs.
-Marjorie spent time in developing which job- related attitude?

• A)organizational behavior
• B)organizational commitment
• C)job involvement
• D)job satisfaction

---

Definitions:

Effective Discipline

A method of correcting behavior that is fair, consistent, and conducive to learning, intended to teach and reinforce desirable behavior and values.

Core Values

Fundamental beliefs or guiding principles that dictate behavior and action within an organization or individual.

Human Dignity

The inherent value and worth that each person holds, deserving of respect and ethical treatment.

Benchmarking

In a search for excellence, taking the absolute best as a standard and trying to surpass it; objectively evaluating what an organization does compared with what its best competitors do and then taking steps to meet or exceed that high standard. Fundamental benchmark measures are product quality (what is produced) and service quality (how one deals with customers).