Lucy Is Constantly Criticizing Janet Because She Has Been Late

question 64

Multiple Choice

Lucy is constantly criticizing Janet because she has been late for work almost every day for a month. The entire city knows traffic is being rerouted daily due to major construction work. Janet is breaking which of the following suggestions for effective feedback?

• A)Keep feedback impersonal.
• B)Ensure understanding.
• C)Direct negative feedback toward behavior that the receiver can control.
• D)Keep feedback goal- oriented.

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