Application of Barriers to Effective Communication

question 182

Multiple Choice

Application of Barriers to Effective Communication
The message received yesterday was certainly not the message Jon had intended to send. This morning after speaking to the fifth angry employee, he realized he had failed in communicating. He had worked so diligently to properly word the decrease in profits and the resulting lack of a bonus for the coming year. It was due, in large part, to foreign currency risk factors. When all foreign currency had been changed back to dollars, profits were gone and with it, the bonus. The employees had been so upset as soon as he said the words "no bonus" that he was not sure they had heard anything else. Now he had to try and communicate again.
-Jon did not attempt to use ________ .

• A)selective perception
• B)emotions
• C)gender language
• D)filtering

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Definitions:

Fogong Si Pagoda

A wooden Buddhist pagoda located in Ying County, Shanxi, China, notable for being one of the oldest and tallest wooden structures in the world.

Chan Buddhist

A tradition of Buddhism originating in China, emphasizing meditation, intuition, and sudden enlightenment, known in Japan as Zen Buddhism.

Song Emperors

Rulers of the Song Dynasty, which was a culturally rich and sophisticated period in China from 960 to 1279 CE.

Marquise of Dai

Refers to Lady Dai (Xin Zhui), a noblewoman during the Han Dynasty in China, whose well-preserved mummy and extravagant tomb were discovered in 1971.