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Application of Conflict Management

question 77

Multiple Choice

Application of Conflict Management
Stacie had just returned from a seminar on conflict management. Although it seemed as if she spent a lot of time dealing with conflict, it certainly was not her favorite aspect of being a manager. She thought about some of the conflicts that she had encountered lately. There had been the conflict last week between two office staff members over the location of the department coffee pot. They could not agree on where it should be placed. Stacie had smiled, shaken her head, and walked away from that one. Then there had been the dispute among the middle managers over where to hold the company picnic.
The argument had gotten rather heated, but it made no difference to Stacie, and she was not about to use some of her credits for something that unimportant to her. She let the others choose the site since it was important to them. Then there was the ongoing debate over the restructuring of the company. Top management had said there was a time period of two years in which to complete a restructuring, and they had wanted employee input from the bottom up so that it could be a win- win situation for everyone. Everyone involved in this debate realized the importance of a positive resolution.
-If Stacie took steps to help resolve this conflict which of the following would not be considered an essential negotiation skill?

Definitions:

Job Analysis

The identification of the critical elements of a job; it documents the tasks, working conditions, and human attributes needed to do the job.

Qualified Employees

Workers who possess the skills, education, and experience required to perform the duties of a specific job effectively.

Critical Incident Technique

A qualitative research method focusing on the identification and examination of specific events (critical incidents) that people experience, particularly those that significantly impact the outcome of a process or performance in various contexts.

Discriminate Behavior

Actions or responses that differentiate between objects, individuals, or situations, often based on learned or inherent characteristics.