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Application of Conflict Management

question 54

Multiple Choice

Application of Conflict Management
Stacie had just returned from a seminar on conflict management. Although it seemed as if she spent a lot of time dealing with conflict, it certainly was not her favorite aspect of being a manager. She thought about some of the conflicts that she had encountered lately. There had been the conflict last week between two office staff members over the location of the department coffee pot. They could not agree on where it should be placed. Stacie had smiled, shaken her head, and walked away from that one. Then there had been the dispute among the middle managers over where to hold the company picnic.
The argument had gotten rather heated, but it made no difference to Stacie, and she was not about to use some of her credits for something that unimportant to her. She let the others choose the site since it was important to them. Then there was the ongoing debate over the restructuring of the company. Top management had said there was a time period of two years in which to complete a restructuring, and they had wanted employee input from the bottom up so that it could be a win- win situation for everyone. Everyone involved in this debate realized the importance of a positive resolution.
-As a manager, Stacie is experiencing a type of conflict in her unit that is destructive and can reduce individual and organizational performance. This type of conflict is

Definitions:

Subordinates

Employees or team members who are in a lower position or rank than others and typically report to a supervisor or manager.

Participation

The act of taking part or being involved in an activity, decision-making process, or event.

Involving Others

The act of engaging additional individuals in activities or decision-making processes to leverage diverse perspectives and expertise.

Planning Process

A systematic series of steps taken to achieve a specific aim, including goal setting, strategy development, and resource allocation.