Lucy Is Constantly Criticizing Janet Because She Has Been Late

question 64

Multiple Choice

Lucy is constantly criticizing Janet because she has been late for work almost every day for a month. The entire city knows traffic is being rerouted daily due to major construction work. Janet is breaking which of the following suggestions for effective feedback?

• A)Keep feedback impersonal.
• B)Ensure understanding.
• C)Direct negative feedback toward behavior that the receiver can control.
• D)Keep feedback goal- oriented.

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Definitions:

Merchant

A person or company involved in wholesale trade, especially one dealing with foreign countries or supplying goods to a particular trade.

Consideration

The value (such as money, goods, or services) that is given by one party to another in exchange for a contractual promise.

Consumer Lease

An agreement in which a consumer agrees to rent a good, service, or property for personal, family, or household use for a specified period.

Unconscionability

A term referring to an agreement that is so one-sided or unfair that it shocks the conscience and is therefore unenforceable under the law.