Research Shows That Customers Do Not Complain Because of Three

question 51

Multiple Choice

Research shows that customers do not complain because of three main reasons. Which of the following is not one of these reasons?

• A) It is not worth the time and effort
• B) They believe nothing will be done even if they do complain
• C) They do not know where or how to complain
• D) There are not enough comment cards

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Definitions:

Single Explanation

A theory or answer that accounts for a phenomenon or occurrence with one overriding cause or rationale.

Human Act

Actions performed by humans which are the result of deliberate decisions.

Affirmative Action

A policy designed to redress past discrimination against women and minority groups through measures to improve their economic and educational opportunities.