Service Blueprints Visually Display the Services by Showing the Processes

question 41

Multiple Choice

Service blueprints visually display the services by showing the processes of:

• A) Service delivery
• B) Mapping of organization structure
• C) Roles of management
• D) None of the above

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Definitions:

Loan

A sum of money that is borrowed, usually from a financial institution, which requires repayment with interest over a set time frame.

Invested Funds

Money allocated into financial ventures with the expectation of achieving a profit or gaining an income.

Accumulate

The process of gathering or increasing an amount of something over a period of time.

Compounded Annually

The calculation of interest on both the initial principal and the accumulated interest from past periods once a year.