We Are Most Concerned with Gap Five, Because It Is

question 44

Multiple Choice

We are most concerned with gap five, because it is the proximate cause of all other gaps. Gap five is:

• A) Gap between perceived service and actual service
• B) Gap between service delivered and service promised
• C) Gap between services expected by the customer and management's perceptions of customers' expectations
• D) Gap between management's perceptions of customer expectations and service quality expectations
• E) Gap between service quality specifications and service delivery

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Definitions:

Machinery

Equipment, tools, and machines used in manufacturing or any industrial production process.

Accumulated Depreciation

The total amount of depreciation expense that has been recorded for an asset over its useful life.

Extend Life

Approaches or maintenance activities aimed at prolonging the functional lifespan of an asset, machinery, or system.

Residual Value

The anticipated value of an asset at the termination of its operational lifespan.