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_______is more difficult when a firm manages and owns all of its facilities.
Q4: Travelers can be segmented into:<br>A) Resort and
Q13: Because tangibles are so difficult to differentiate,
Q13: Across the industry, hospitality companies have_ philosophies
Q18: Perception _is to the customer.<br>A) Reality<br>B) Deception<br>C)
Q21: Research in the public domain can be
Q24: In channel management, the entity with the
Q34: Identify the two feedback loops:<br>A) Survey, sales<br>B)
Q36: What or who does segmentation start with?<br>A)
Q38: Firms that concentrate on the concept rather
Q42: Many promotions break down when employees fail