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The foundation of the account management system is:
Union Membership
Affiliation with a labor union, an organization that represents workers in negotiations with employers over wages, benefits, and working conditions.
Public Sector
The part of the economy composed of both public services and public enterprises, owned and operated by the government.
Information Economy
A system where information is the primary commodity and the main driver of economic activity, influencing how goods and services are generated, exchanged, and valued.
Robin Leidner
A sociologist known for her work on labor, service work, and the ways in which jobs are structured and experienced.
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