Once a Salesperson Has Established the Customer's Need, Then a Discussion

question 8

Multiple Choice

Once a salesperson has established the customer's need, then a discussion of_________ and _________begins.

• A) Benefits; features
• B) Open; closed probes
• C) Price; warranties
• D) Tangibles; intangibles

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Definitions:

Values

The importance, worth, or usefulness of something; principles or standards of behavior.

Relationship Satisfaction

The degree of contentment and positivity experienced in a personal relationship, reflecting the fulfillment of needs and expectations of the partners.

Earning Potential

The maximum amount of money someone can earn in their job or profession over time, often influenced by education, skills, and experience.

Physical Attractiveness

Refers to the features and qualities of a person's appearance that are aesthetically pleasing or appealing to others.