Customer Responsiveness Is Used to Determine What the Individual Customer

question 25

True/False

Customer responsiveness is used to determine what the individual customer wants and then make sure he or she receives it.

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Definitions:

Budget

An estimate of income and expenditure for a set period of time, often used for planning financial operations.

Font Choice

The selection of font type and size in a written document, which can affect readability and perceived tone.

Question Order

The sequence in which questions are presented in a survey or questionnaire, which can influence respondents' answers.

Dichotomous Questions

Questions that offer a choice between two possible answers—for example, “yes” or “no.”