Suppose That an Office Has One Secretary Who Can Put

question 46

Multiple Choice

Suppose that an office has one secretary who can put up to two callers on hold while speaking to a third caller.(If two callers are on hold, additional callers will get a busy signal and will not
Call back.) If the arrival rate of calls follows a Poisson
Distribution with a mean rate of 20 per hour and the average length
Of a telephone conversation is 2 minutes, the average number of
Callers who will be on hold is approximately:

• A)2.0.
• B)1.3333
• C)1.0154.
• D).4308.

---

Definitions:

GLOBE Model

A research paradigm that examines the interrelationships between societal culture, organizational culture, and organizational leadership across the world.

Excellence

The quality of being outstanding or extremely good in performance or quality.

Transformational Leadership

A leadership approach that creates significant change in the life of people and organizations by inspiring followers to transcend their self-interests for the good of the group or organization.

Turbulence

Refers to chaotic or unpredictable movements within a fluid, often experienced as instability in atmospheric conditions or in fluid dynamics.