Which of the Following Is Not Considered an Appropriate Means

question 16

Multiple Choice

Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?​

• A) ​Maintaining a calm even tone of voice
• B) ​Relaxed movement
• C) ​Reflective listening
• D) ​Calling a time out-a period of cooling off

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Definitions:

Fixed Costs

Expenses that do not vary with production level or sales volume, such as rent, salaries, and loan payments.

Variable Costs

Costs that change in proportion to the level of production or business activity, such as materials and labor costs.

Corporate Tax Rate

The tax imposed on the net income of a corporation, varying by country and sometimes by industry or revenue size.

Discount Rate

The interest rate used in discounted cash flow analysis to determine the present value of future cash flows.