A Client in a Group Setting Is Becoming More and More

question 10

Multiple Choice

A client in a group setting is becoming more and more angry.You sense a palpable feeling that a violent outburst may be ready to occur,a situation that might present danger to others.The first and most critical step is:

• A) ​Calling security or the police
• B) ​Securing the safety of others
• C) ​Utilizing reflective listening
• D) ​Responding in a calm tone of voice

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Definitions:

Better Results

Improved outcomes or achievements, typically resulting from refined processes, increased effort, or innovative strategies.

Communication Goals

are objectives an individual or organization aims to achieve through communication, such as informing, persuading, or building relationships.

Workplace

A location or environment where people are employed and conduct their job activities.

Three-step Writing Process

A methodology involving planning, writing, and completing to effectively communicate messages in written form.