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The customer service representatives at G.K.'s customer service center must know as much about the products as possible, so that they can help the customers solve their difficulties without sounding hesitant or unsure of themselves. Which of the following determinants of service quality are they being asked to demonstrate?
Purpose
The reason for which something is done or created, or for which something exists.
Customized Solution
A tailored answer or product designed to meet the specific needs of an individual or organization.
Tailor
To customize or adjust something to suit specific needs, preferences, or requirements.
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